m0n0wall Support
Centipede Networks has teamed up with BSDPerimeter to offer official commercial support for m0n0wall. m0n0wall is an open-source embedded firewall platform based on FreeBSD; it can be installed on Compact Flash (CF) cards, CDROMs, and hard disks, and runs on many embedded platforms as well as generic PC hardware. Being largely targeted at embedded hardware, m0n0wall takes a rather minimalistic approach, but still incorporates such features as IPsec and PPTP VPN, captive portal, and traffic shaping. Centipede Networks is now teaming up with BSD Perimeter to offer commercial technical support services.
- m0n0wall home page
- Screenshot of m0n0wall web interface (opens in new window)
Technical support for m0n0wall is sold as an annual service and pricing is per installed device. There are three types of support available for m0n0wall: Free Support, Standard Support and Premium Support. Premium Support clients will be given priority over Standard Support clients.
| SUPPORT: pfSense & m0n0wall |
FREE SUPPORT
|
STANDARD SUPPORT
|
PREMIUM SUPPORT
|
 |
$0 / year
|
$350 / year
|
$599 / year
|
|
FAQ ACCESS |
X
|
X
|
X
|
|
WIKI ACCESS |
|
X
|
X
|
EMAIL SUPPORT |
|
X
|
X
|
CREATE SUPPORT TICKETS |
|
X
|
X
|
LIVE CHAT |
|
X
|
X
|
PHONE SUPPORT |
|
|
X
|
TYPICAL RESPONSE TIME |
n/a
|
1-3 hours
|
1-3 hours
|
MAXIMUM RESPONSE TIME |
n/a
|
2 days
|
1 day
|
 |
|
- FAQ ACCESS: General troubleshooting guide, installation information and frequently asked questions for m0n0wall.
- WIKI ACCESS: Detailed information on m0n0wall which includes walk-though guides, illustrations and interface samples with descriptions.
- EMAIL SUPPORT: Emails are routed to support personnel and are responded in the order they are received with a priority response to Premium Support account holders. Guaranteed response time is two business days for Standard subscribers and one business day for Premium subscribers, however, issues are prioritised by severity, and serious issues will be attended to immediately.
- CREATE SUPPORT TICKETS: Within the Support Center you can create support tickets. Support tickets are automatically put the the queue for support response, and are handled in the same manner as e-mails.
- LIVE CHAT: Standard and Premium account holders have access to Live Chat with support personnel. Chat support is available during normal business hours.
- PHONE SUPPORT: Premium account holders have access to telephone support during normal business hours. If a voicemail is left, Premium account holders can expect a call back in the same timeframe as e-mail support.
- MONEY BACK GUARANTEE: Centipede Networks and BSD Perimeter will make every reasonable effort to help solve technical support issues. If it is determined that the customer cannot be helped due to the lack of knowledge or lack of response by Centipede Networks and BSD Perimeter employees, the customer can request a refund within 30 days of account activation.
- SPECIAL CONSIDERATIONS: Centipede Networks and BSD Perimeter reserve the right to cancel a customer at any time and refund the appropriate amount of money for prepaid services not rendered.
- AGREEMENT: Agreement in detail here.
