FilterPak Support
SUPPORT KNOWLEDGEBASE: Click here to access our full support center or browse our quick support options below:
QUICK SUPPORT:
WINDOWS 7 INSTALL ISSUE: If you have recently upgraded to Windows 7 or are installing for the first time on Windows 7, you may experience issues initially. Click here to download a small patch file which should resolve those issues.
INSTALLATION:
- If you do not already have an account, you must CREATE A NEW FILTERPAK ACCOUNT before you can install.
- Download the FilterPak exe.
- The first window shows general information regarding the installation. Click Next >.
- The installer will ask for the FilterPak Administrator Login and Password. Click Next >.
- The installer asks for the location of the installation. It is recommended that you use the default location. Click Next >.
- The installer will ask for the name of the program manager group to which the FilterPak should be added. It is recommended that you use the default value. Click Next >.
- The installer will ask if you want to continue. Click Next >.
- Click Finish > after the installation is complete.Click OK to restart the computer so the changes take effect.
ADMINISTRATION / MY ACCOUNT: The administrator of the account has the ability to modify user profiles, create user profiles, uninstall the FilterPak and update credit card information. Click here for FilterPak Administration.
USER LOGIN: A user may login two different ways. A User Login is different than an Administrative Login. A User Login will have filtering categories selected to be blocked.
- When you access the web via a browser the FilterPak will prompt for a username and a password.
- In the taskbar there will be a FilterPak icon. You may click on the FilterPak icon to login manually.
